Software Upgrade Service

With our Software Upgrade Service (SUS) and the resulting version upgrades, you will always remain on the cutting edge of technology – constantly meeting the requirements of the IT market.



Service Introduction

From XCAPI release 3.3.249 onwards licenses are checked for a valid Software Upgrade Service.

Basic Equipment

Each newly purchased XCAPI license automatically includes a one-year Software Upgrade Service, which guarantees Access to free Upgrades of XCAPI releases.

Existing Licenses

All existing licenses were provided automatically with a one-year Software Upgrade Service.

XCAPI Upgrades

The installation of a new XCAPI release is possible at any time. However, only XCAPI Versions where the release dates lie within the service term of the generated license can be used.

Extensions

Any extension of the XCAPI will be delivered with a new license. This license includes a Software Upgrade Service with an Independent service term.

Scope of Service

During an ongoing service term, all new releases of XCAPI can be downloaded and installed from the TE-SYSTEMS community.

Beginning of the Service Term

The service term of the Software Upgrade Service starts with the generation of the license file by activating the LOD Key which is bound to a hardware ID – but no later than 3 months after purchasing the license file.

Running Time

The Software Upgrade Service can be signed for either one or two years, regardless whether it is the first service order, a service extension or an upgrade. After expiration it can be signed again.

Service Extension | Grace Period

It is possible to extend the Software Upgrade Service up to 30 days after the expiration for a period of one or two years in some circumstances.

Synchronization of Service Terms

A synchronization of service terms is possible should service terms of existing XCAPI licenses differ. This basis for alignment is the service term of the last purchased XCAPI license. The price is calculated on a monthly basis.

Service Upgrade

If there is no Software Upgrade Service Agreement, or if 30 days since the expiration of the last service term have passed, the Software Upgrade Service can be purchased for a new period of one or two years.

Pricing

The formation of the price is based on the existing XCAPI licenses. A one-year service Extension amounts to 20 % of the purchase price whereas a two-year extension amounts to 15% per annum. The price for a one-year service upgrade is 50% of the purchase price.